Frequently asked questions

You don’t have to figure it out alone. Use our free Skin Match Finder, or simply tell your therapist how your skin feels when you arrive — congested, dull, dry, ageing or sensitive — and we’ll match you to the right facial and any helpful add-ons. Most first visits begin with a low first-visit price so you can try us with no commitment.

Every facial is paced slowly and kept gentle, and our clearing steps are careful rather than aggressive. Most guests leave looking calm and glowing rather than red. For reactive skin, the Calm & Soothe facial is fragrance-free with no resurfacing — and your therapist will always check in on comfort throughout.

It depends on your skin and your goals. Many guests find a facial every three to four weeks keeps their skin at its best, while brightening and firming results build over a steady course. We’ll suggest an honest rhythm at your visit — and never push you to come more often than your skin actually needs.

Most guests notice their skin looks calmer, fresher and more glowing straight after a visit. Deeper goals like brightening tone or firming fine lines build gradually over a series, and how much shows differs from one guest to the next. We believe in honest expectations over hype, so we’ll always be straight with you about what to expect.

Yes. The Calm & Soothe Sensitive Facial is fragrance-free and barrier-friendly, with no clearing or resurfacing, designed to settle redness and reactivity. Just flag any sensitivities, allergies or recent skin treatments when you book and we’ll tailor everything to keep your skin comfortable.

No. Our facials and skin treatments are non-medical and non-invasive — no needles, no surgery and no downtime. They’re designed to care for and improve the look and feel of your skin. For anything medical, such as prescription acne treatment, we’d gently suggest seeing a doctor or dermatologist.

Most facials have a lower first-visit price so you can experience Lumea before committing to anything. You can pay by PayNow, card or Atome instalments, with clear, itemised pricing and no hidden charges or surprise add-ons.

We treat your contact details and skin notes with care and keep them private, in line with Singapore’s Personal Data Protection Act (PDPA). Your information is only used to look after your bookings and your skin — never sold or shared.