Frequently asked questions

Start with the Tranquil Hours Pass or a single massage, or let our free Spa Ritual Planner suggest a ritual from your intention and the time you have. On arrival our host walks you through the heat circuit, and your therapist reads your body before any treatment. There is no pressure to book the longest day — we will happily point you to the right gentle start.

Every day pass includes self-guided access to the heat and hydro facilities — Finnish sauna, herbal steam, warm mineral soak, cool plunge and the relaxation deck — plus a robe, slippers, towels and amenities, and our herbal-tea and infused-water station. Fuller passes add a massage, a body treatment and a light spa bite. You move at your own pace; nothing is timed to the minute.

Not at all. The heat circuit is entirely self-guided — use as much or as little as feels good, and skip the cool plunge completely if it is not for you. Our host can suggest a gentle first-circuit rhythm, but the pace and the choices are always yours.

Weekends and evenings book out fastest, so we suggest reserving a few days ahead for those — especially for couple’s suites and full-day retreats. Quiet weekday hours often have same-day space, and walk-ins are welcome when there is availability. Booking online simply guarantees your time.

Yes. The Couple’s Stillwater Suite gives you a private room for the whole visit, a shared heat circuit and a side-by-side massage, with individual blend and pressure choices. It is a favourite for anniversaries and birthdays — add a sparkling-tea celebration and we will set the room up for the occasion.

Please let us know about any pregnancy, injury, recent surgery or medical condition when you book, and again on arrival. Some treatments and the heat circuit are not advised in certain situations, and we may adjust pressure, warmth or the ritual to keep you safe and comfortable. If in doubt, check with your doctor first — our therapists are wellness practitioners, not medical professionals.

You can pay by PayNow, card or Atome instalments, with clear, itemised pricing and no hidden charges or membership lock-in. Gift vouchers are available for any ritual, pass or a set value — a lovely present that lets the recipient choose their own escape.

We treat your contact details and any health notes with care and keep them private, in line with Singapore’s Personal Data Protection Act (PDPA). Your information is only ever used to look after your reservation and your wellbeing on the day — never sold or shared.