Frequently asked questions

It depends on how client-facing and busy your floor is. A daily contract is the standard for offices that host visitors or run hot-desking, while three-times-weekly suits hybrid teams and weekly works for quieter or smaller premises. Specialist work — carpet shampoo, high-level dusting, floor polishing — is layered in on a quarterly or monthly rotation. We recommend the right rhythm during the site walk rather than selling you more visits than you need.

Everything is written down before we start. A typical scope covers desks and surfaces, bins, washrooms (cleaned and restocked), the pantry, floors (vacuumed and mopped), reception, glass and meeting-room resets — to a checklist your office manager signs off. Add-ons like pantry dishwashing duty, touchpoint sanitisation, carpet shampoo or high-level dusting are listed explicitly with their own price, so there is never any ambiguity about what you are paying for.

Yes, and most clients prefer it. Our crews work seven days and can come before you open, after you close, or quietly during the day if that suits better. Client-facing offices and shops usually choose pre-open or after-close so customers and staff only ever see the finished result; F&B clients are almost always cleaned after service so we are never in the kitchen team’s way during a rush.

We price on the size of your premises, how often you want the crew on site, and any specialist add-ons — not a vague day rate. The Quote Builder here returns an indicative monthly figure in seconds, and after a short site walk we confirm a fixed monthly price against a written scope. One clear invoice a month, supplies managed, no surprise extras tacked on the bill.

Every Crispworks crew member passes a background screen, is trained to our checklist standard and is covered by our insurance, and you get a named cleaner and a named supervisor on your account instead of a different stranger turning up each week. The supervisor runs scheduled spot-checks, so if a standard ever slips it is caught and corrected before it becomes your problem.

Yes. We operate to a BizSafe-style safety system, use NEA-listed cleaning and disinfection products, and keep dated cleaning and disinfection records you can produce at an SFA, NEA or internal audit. For clinics, childcare and F&B we can issue a dated disinfection certificate for your premises. The point of a professional contract is that inspection day is never a scramble.

That is exactly what the Facilities Account is for. We manage multiple floors or multiple sites under one account, one point of contact and a single monthly bill, running a standardised checklist so standards are even across every location. One supervisor coordinates the lot and you get a single quarterly review covering all of it — scale up without multiplying the admin.

For one-off and project work — post-renovation, post-event or a single deep clean — there is no commitment at all. For recurring contracts we usually run a short initial term so you can see consistent results, and plenty of clients start with a one-off deep clean to judge our standard before rolling onto a daily or scheduled contract. We would rather earn the renewal than lock you in.

Your company details, site information and contacts are treated as confidential and handled in accordance with the PDPA. We use them only to scope, schedule and service your account and to send your invoice — never to market at unrelated parties, and never passed to anyone outside the people working on your contract.