Built for the driver, not the policy
DriveShield started in a small Shenton Way office with a simple frustration. After years inside the big insurers, our founder kept seeing the same thing: drivers paying for comprehensive cover on a car barely worth third-party, or scraping by on bare cover for a near-new car they couldn’t afford to repair. And almost everyone losing their No-Claim Discount over a tiny claim that was never worth making.
So we built an agency around honest matching. We compare cover across six insurer panels, recommend the tier that fits the car and the driver in front of us, and treat your NCD as the asset it is. The quote comes first — our estimator hands you an indicative premium before any conversation — and the advice comes free of any pressure to buy.
When something goes wrong, you reach a named adviser, not a queue. We lodge the claim, arrange the workshop, chase the insurer for a fair settlement and tell you straight what it means for your discount. That’s the whole job: cover that fits, and a real person on your side of the table.
The advisers you’ll actually talk to
A small team on purpose — so the person who quotes you is the person who picks up when you claim.
Serena Goh
Started DriveShield after a decade inside the big insurers, tired of watching drivers buy the wrong tier and lose their NCD over claims that were never worth it. Still personally reviews the trickier cases.
Daniel Raj
Runs the claims desk and the 24h assistance line. The person who turns up calm at the other end of the phone after a fender-bender, and the one who chases insurers until they settle fairly.
Priya Menon
Handles fresh quotes and renewals, and the annual sit-down where she checks your tier still fits the car and your driving — and finds the saving most drivers do not know to ask for.