Mochi would lunge and bark at every dog on our walks and I dreaded leaving the flat. Charlene assessed him properly first, explained it was fear not aggression, and gave us a plan we could actually follow. Six weeks in he can pass another dog calmly. I genuinely didn’t think that was possible.
We did Puppy School the week Biscuit came home and it made all the difference. Toilet training clicked fast, she’s confident in the lift and around the void deck, and the socialisation was gentle — never forced. Worth every cent to start right.
Coco used to bowl over every guest and drag me to the lift. The group classes at the park were brilliant — sociable for her, and Daryl taught me the timing so it actually stuck. Our neighbours have noticed the difference, which says it all.
With two kids and shift work we couldn’t run daily sessions, so board-and-train was the answer. Rusty came back with solid obedience and a real recall, and the handover sessions meant we knew how to keep it going. Mei Hui kept us updated the whole stay.
Maple used to pull me down the whole corridor and ignore me at the park. Four sessions later the walks are actually pleasant and her recall is real. They built it up so patiently — no yanking, just rewards. I learned as much as she did.
As a first-time owner I was overwhelmed. Puppy School gave us structure for toilet training and socialisation, and the trainer was endlessly patient with my questions over WhatsApp. Bo is confident and happy and I finally feel like I know what I’m doing.
Simba had bad separation anxiety and would howl whenever we left. The assessment alone explained so much, and the plan was realistic — they never promised an overnight fix. Months on, he settles when we go out. Honest, kind people.