There’s a flat $40 diagnostic callout to begin with, and it drops off your bill the instant you choose to repair. The repair price then depends on the appliance and the fault — most everyday fridge, washer, dryer, oven and dishwasher jobs land somewhere between roughly $90 and $320 in parts and labour, with the firm figure agreed before anything is touched. A heavier job such as a washer drum-bearing rebuild runs higher, and we’ll give you a straight steer on whether the appliance is worth saving.
Yes and yes. A flat $40 diagnostic callout (or $60 for a priority same-day emergency) covers a specialist coming to your home and properly diagnosing the fault. If you decide to proceed with the repair, that fee is taken off the repair price, so the diagnosis effectively costs you nothing. If you choose not to repair, you simply pay the callout for the honest diagnosis.
We are white-goods specialists: fridges, freezers, chest freezers and wine chillers; washing machines and dryers; and ovens, hobs and dishwashers. We service all the major brands sold here — Samsung, LG, Bosch, Electrolux, Hitachi, Panasonic, Mitsubishi, Whirlpool, Toshiba and more — whether the unit is integrated into the cabinetry or stands alone. General handyman work isn’t our thing; appliances are the whole job, which is precisely why our diagnosis is quicker.
No, it isn’t a quote. Treat the Fault Finder as a guide: choose your appliance and the symptom you’re seeing, and it surfaces the causes we run into most for that fault along with an indicative repair-cost range, so you turn up to the booking informed rather than guessing. The genuine diagnosis still takes place at your home, where a technician pins down the real cause and agrees a firm figure with you ahead of any repair. Think of it as a knowledgeable head start, not a fixed number.
Frequently, yes. Our day runs 8.30am–9pm, and we keep priority slots free for genuine emergencies — a fridge that’s stopped cooling, or a washer or dishwasher putting water on the floor. Message us the appliance and the symptom (a short clip helps) and you’ll get a straight answer on whether we can reach you today and what the fix is likely to involve. Anything less urgent is usually next-day.
Always. White goods don’t last forever, and on an older unit with a major fault the sensible thing is sometimes to replace rather than repair. Because we diagnose before we quote, we can tell you the likely cost against the age and condition of the appliance and give you a straight answer. We would rather you trust us with the next repair than oversell you this one.
Yes. A 90-day workmanship guarantee covers every repair. Should the very fault we addressed crop up again inside those 90 days, we return and resolve it at no further cost. Any new spares we install also keep their own manufacturer warranty on top. Before we head off we run the appliance so you can watch it work, so you leave certain it’s genuinely sorted.
Every one of them, right across the island, for built-in and freestanding units alike. A wall-recessed fridge in a condo kitchen, a stacked washer-dryer tucked into an HDB service yard, a built-in oven in a landed home — our technicians manage the access and the safe disconnection in each case. Landlords can group several tenanted properties under our Landlord Care arrangement on a single invoice.
Anything you share — your number, your email, a clip of the fault — is kept private and managed to the standards Singapore’s PDPA sets out. We hold it for a single reason: to triage the problem, arrange the visit and check in once the repair is done. We never market to you, and nobody beyond the Chillwash workshop ever sees it.
Still got a question?
Message us the appliance, brand and what it’s doing — we’ll give you a straight answer.