Four honest steps, no surprises. You always see the price before any repair begins, and the callout fee comes off the bill the moment you say go.
Tell us the fault
Call, WhatsApp or run the Fault Finder. Tell us the appliance, what it is doing and roughly how old it is — that is enough for us to come prepared.
We book your slot
We give you a real time window, not a vague "sometime today". Food-at-risk and leaks get bumped up the queue.
Diagnose & quote on site
Our technician finds the actual fault and gives you a written price before touching a thing. No surprises added later.
Repaired or honest verdict
Most jobs are sorted in one visit from the stock we carry in the van. If an appliance is not worth saving, we tell you straight.
Price before parts
You see a written price on site before any repair begins. The callout fee is waived when you go ahead.
Repair-or-replace honesty
If your appliance is past saving we say so, instead of selling a repair that lasts three months.
Parts in the van
We stock the common gaskets, pumps, belts, sensors and elements, so most faults are fixed the first visit.
90-day workmanship cover
If work we carried out fails inside 90 days, we return and sort it again at no cost to you.