Process
From the moment you message us to 30 days post-deploy. Seven named steps. Senior partner direct throughout. No project-manager tier, no escalation chain.
Message us on WhatsApp with your storefront URL and a one-line summary of where you are stuck.
Reply within 4 working hours (Mon–Fri SGT) with an honest fit assessment. If we are not the right fit for your situation, we will say so.
Either continue async on WhatsApp or book a 30-min Scope Call to walk through the catalog.
Recommend the wedge that fits — not the most expensive one. If two wedges apply, we sequence them and only quote Wedge 1 first.
Reply to the scope email confirming deliverables, timeline, and fee. Sign mutual NDA if you want one.
Send the engagement letter, NDA (mutual, standard), and payment link. Work begins on cleared payment, not before.
Provide read-only access to your stack (Shopify, Klaviyo, Meta Ads Manager, GA4, etc.). 30-min onboarding session.
Run the discovery and assessment. Deliver the written report named in the wedge spec. Daily WhatsApp status updates.
Review and approve as we go. ~30 min total of your time across the week.
Build the deliverable per scope. Flag any out-of-scope discoveries early; quote separately. Screen-share if useful.
Watch the Loom walkthrough. Run a sanity check yourself. Ask anything in WhatsApp.
Deploy live in your environment. Hand over the measurement framework + 30-day handoff memo. Loom video walkthrough included.
Run the diagnostic template yourself. Decide on the next wedge or retainer (no pressure either way).
Send Phase 2 handoff package: measurement summary, recommended next wedge if relevant, NDA-respecting case-study consent ask, War Room invitation (clients-only).
Discovery week handles it. If the stack is too unusual to deliver to scope within the engagement, we say so before payment clears — no commitment lost.
4-hour SLA on weekdays (Mon–Fri SGT, 10am–7pm). 24-hour SLA on weekends. Both committed in the engagement letter. If we miss it twice, you can terminate and get pro-rated refund of unused fees.
Yes. Add anyone you authorise to the WA group. We typically work in a 2–4-person thread with the founder and 1–2 operational leads.
You can. Engagement pauses with written notice. Any work-in-progress is delivered at current state; remainder credits to your account for 90 days.
Standard mutual NDA available on request. Most engagements operate under it. Templates we use are SG-MAS-aligned and vendor-friendly.
Ready?
Message on WhatsApp with your storefront URL — we'll reply within 4 working hours with an honest fit assessment. Or book a 30-min Scope Call.